Terms & Conditions

Access to and placing orders on the Questables Online Shop (Online Shop) is provided to You (the Customer) by James
Cash trading as Questables (Us / We) subject to these terms and conditions (Online Shop Terms and Conditions).
By using the Questables Website: www.Questables.com.au (Our Website) to make a purchase, You agree to be bound
by these Online Shop Terms and Conditions. The Online Shop Terms and Conditions also incorporate our Questables
Website Legals and Questables Privacy Policy, both linked on our website.
We reserve the right to amend these Online Shop Terms and Conditions from time to time. Your continued of the
Online Shop will constitute acceptance that You are bound by the Online Shop Terms and Conditions as amended.

1. Product
(a) Questables offers a range of handmade activity booklets through our
online shopping platform (Product(s)).
(b) Products listed on the Online Shop are listed for sale by the owner of Our Website.

2. Accuracy / Corrections
(a) Whilst care has been taken to ensure that the Product(s) and descriptions attributed to them in the Online Shop
are accurate and up to date, We do not promise or represent that content on the Online Shop is accurate or free
from errors or omissions.
(b) We reserve the right to make any necessary corrections to the Online Shop.

3. Prices
(a) The Price(s) for our Products are listed on Our Website in our Online Shop.
(b) All prices are:
(i) Exclusive of postage and delivery charges, which will be calculated and added at the checkout;
(ii) Inclusive of Australian Goods and Services Tax where that is applicable; and
(iii) Shown are in Australian dollars.

4. Purchasing Product from the Online Shop
(a) You may place an order for Product(s) by following the prompts in the Online Shop.
(b) Selected items will be listed in the Cart Summary.
(c) In respect of each Product(s) listed in the Cart Summary, Your order is an offer from You to Us to buy that Product(s) from Us.
(d) You must pay for all online purchases at the time of reaching the Checkout in accordance with one of the payment
methods offered on Our Website.
(e) Your order will be complete once payment is credited to the bank account of Us.
(f) We will be bound to supply You the Product(s) the subject of the Order, once
payment has been processed and Our Website has sent you an email order confirmation (Order Confirmation).
(g) Where We cannot fulfil an Order, a refund will be provided.

5. Delivery of Product
(a) We will endeavour to dispatch an order within 2 business days of the Order
Confirmation email being sent to You.
(b) All Orders placed on Our Website are shipped using the services of Australia Post. Carriage of articles and delivery
times will be in accordance with the Australia Post terms and conditions as they apply from time to time.
(c) Title to the Product(s) passes to You following issue of the Order Confirmation Email and the Product(s) the subject
of the Order will be shipped at the risk of the Purchaser.
(d) The Customer will receive an email from Us once the Product(s) have been delivered to Australia
Post for shipping (Shipping Confirmation Email). Where the Customer:
(i) Has selected tracked shipping, then the tracking number will be sent with the Shipping Confirmation Email;
and
(ii) Has selected untracked shipping, the envelope will be sent with no tracking, then the Shipping Confirmation Email will be sent.

6. Returns policy (including change of mind returns)
(a) If You have changed your mind in relation to any Product(s) purchased from our Online Shop, We are not
required to accept a return or provide a refund of the purchase price, unless the Product(s) fails to meet a
consumer guarantee applicable under the Australian Consumer Law.
(b) All Product(s) come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement for or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Product(s) repaired or replaced if the Product(s)
fail to be of acceptable quality and the failure does not amount to a major failure.
(c) We will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
We may require You to return the Product(s) to Us to be assessed within a reasonable period of time of your
receipt of the Product(s). Where a Product(s) is damaged through misuse, neglect or abnormal use, We will
not provide a refund, exchange or repair.
(d) All other warranties and representations are excluded, except those which are non-excludable in law,
including the Australian Consumer Law.
(e) To assist Us in resolving any issues You may experience, please inspect the
Product(s) upon taking delivery and report any shortage, discrepancy, defect, wrong specification or similar
problem to Us as soon as you become aware of it.

7. Privacy
(a) When you interact with the Online Shop, we may ask for your personal information. Without this information, will
we be unable to provide You with our services. Your information is handled in accordance with the Questables
Privacy Policy, which outlines how you can access your personal information, or make a privacy related complaint.
For more information visit our Privacy Policy at https://Questables.com.au/privacypolicy/.

8. General
(a) These Terms are governed by and are to be construed in accordance with the laws of Queensland, Australia.
(b) If any provision of these Online Shop Terms and Conditions is found to be invalid or unenforceable by a court
of law, such invalidity or unenforceability will not affect the remainder of the Online Shop Terms and
Conditions which will continue in full force and effect.
(c) You may not assign any rights or benefits under this agreement without Your prior written consent.
(d) This agreement is the entire agreement and understanding between the parties on everything connected with
the subject matter of this agreement, and supersedes any prior understanding, arrangement, representation,
or agreements between the parties as to the subject matter contained in this agreement.
(e) An amendment or variation to this agreement is not effective unless it is in writing and signed by all the parties.
(f) Any waiver by any party to a breach of this agreement shall not be deemed to be a waiver of a subsequent
breach of the same or of a different kind.
(g) Neither party shall be liable to the other party for any loss caused by any failure to observe the terms and
conditions of this agreement, where such failure is occasioned by causes beyond its reasonable control
including but not limited to by fire, flood, riot, strike, war, restrictions and prohibitions or any other actions by
any government or semi government authorities.